Daily review monitoring
We monitor new reviews daily on the agreed platforms and flag reviews that need attention.
Review support
Review Response Handling
We monitor reviews and write responses within your agreed monthly allowance. Sensitive replies come to you for approval.
Included responses, with extra volume available
Every monthly package includes up to 8 responses per month. Higher sustained volume uses separately priced tiers.
What we handle.
All monthly packages include up to 8 responses per month, with higher sustained volume covered by add-on tiers. We write replies within 48 hours; reviews below 4 stars need your approval before posting.
Custom responses within 48 hours
We adapt the approved response guidance to each review within your allowance. Replies acknowledge the feedback without disclosing private customer or patient information.
Negative review escalation
Reviews below 4 stars get drafted and sent to you for approval before we post. You stay in control of the sensitive ones.
Agree on how your business sounds
We start with a one-hour voice session to understand how your business communicates. Responses follow the approved tone.
Monthly review summary
Your monthly recap summarizes review counts, common feedback, and responses that needed attention.
When this is useful.
A good fit if…
- You get more than a few reviews a month and they're piling up unanswered.
- Your team delivers the service but has little time left to write review responses.
- Negative reviews stress you out and the responses sit in your drafts.
- You want the responses to actually sound like you, not a copy-paste template.
- You don't want one more thing on your plate but reviews matter.
Your part
Grant manager access and help establish your business voice. Approve drafted responses to reviews below four stars.
Scope to know
Replies are drafted within 48 hours. Sensitive replies wait for your approval before posting; a single volume spike does not automatically change your tier.
Agree on the work, then get started.
Fit call
Talk with Kyle about what needs attention and whether ongoing help fits.
Discovery Sprint
The paid Sprint reviews your marketing and gives you a 90-day roadmap. Continuing is optional.
Agree on monthly work
Choose the package and any extra support after the Sprint. Month 1 builds the foundation. Full monthly work starts in Month 2 once access, inputs and approvals are in place.
Your accounts stay yours. Content created for your business belongs to you once payment is complete.
A few practical questions.
Isn't this just templated copy-paste?
We use approved voice guidance and response templates as a starting point, then tailor the reply to the review. Sensitive responses come to you for approval.
What about negative reviews?
Reviews under 4 stars go through a different flow. We draft a response, send it to you for sign-off, and post once you approve. You stay in control of the sensitive ones; we handle the writing.
How does pricing work?
Every monthly package includes up to 8 responses per month. Higher-volume tiers are listed on Pricing. We discuss an upgrade when volume exceeds the cap for two consecutive months; a single spike does not automatically change your tier.
Do I need to give you access to my Google Business Profile?
Yes. You grant manager access to your Google Business Profile without transferring ownership. You retain full ownership. Setup happens during your first month.
Ready to stop carrying review responses in your head?
Start with a fit call. If review response support is the right direction, the paid Discovery Sprint will confirm the right tier.